Frequently Asked Questions


Below is a list of frequently asked questions relating to our caskets. If you have a question that is not listed below, please contact us here.

What is the difference between a casket and an urn?2020-11-11T13:32:26+00:00

The words casket and urn can be used interchangeably to mean the same thing.  Please read our “Cremation Ash Caskets vs Urns – What is the Difference” blog post to learn more.

Do you offer refunds?2023-06-07T20:45:39+01:00

As our caskets are personalised, we only offer replacements for damaged caskets.

How are the name plaque and accessories attached to the wood casket?2023-06-07T12:19:24+01:00

The rings are securely bolted on and the plaques are sent loose with self-adhesive stickers so that you can fix it to the casket yourself.

Can we speak before I place an order?2020-10-12T12:53:22+01:00

Yes.  If you have need to contact us, please email or send a text as woodworking machinery are very noisy and we sometimes cannot hear the phone.  We will get back in touch with you when we receive your message.  Our contact details are on the contact page here.

Will my cask look exactly like the ones in the photos?2020-10-08T10:16:02+01:00

As we only work with timber and it is a natural product some colour variations and grain colours may vary.  This is perfectly natural and makes it a one of a kind.  Other than these small natural timber variations, the casket you receive will look like the ones that you can see in the photos.

Do you make the caskets yourself?2020-10-08T12:42:24+01:00

Yes.  From unloading the sawn timber to spraying the finished casket, we do it all ourselves. All handmade.

How long will it take for my casket to arrive?2020-10-08T10:11:55+01:00

Delivery is usually 4 working days from acceptance and verification of the name plaque details.

How will my casket be packaged?2020-10-08T10:10:38+01:00

The casket is packed in a box then protective packaging placed all around and packed in a larger box to ensure your casket arrives in perfect condition.  The courier we use is APC.

All our cremation caskets come with FREE shipping! View our caskets here
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