Terms & Conditions

Terms & Conditions2020-10-12T14:54:19+01:00

My terms and conditions act in accordance with the U.K. legislation and ensure that all our customers can shop confidently.  As such we comply with the laws of England & Wales.  By confirming your order, you have read and accepted my conditions.

You can order items through our website and we aim to ship items after accepting the proof of the plate inscription in two working days.

If the item does not arrive after 3 working days, please contact me.

Please note that all products are liable to change and I do not promise anything to be constant additionally as I am only human.  There may be some mistakes on my website I will not be held liable for these.

If you have a complaint please contact us on a working day by the number on the website.

If you change your mind you can return goods within 30 days as long as it is unused and returned in original condition and packaging.

If a fault developed or found after the casket is used we would not be able to accept the return, however please contact me and I will do my best to resolve any such issues.

The return address is: JW Caskets, 30 Waverley Road, Rugby, Warwickshire, CV21 4NW.

You will be responsible for paying your own shipping costs for returning your item.

As your shipping an item over £50.00, you should consider using a trackable shipping service. I don’t guarantee that I will receive your returned item.

Please note that I practice a policy of continual review and reserve the right to change the above terms and conditions at any time without notice.

All our cremation caskets come with FREE shipping! View our caskets here
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